1. Meenta Support Center
  2. Meenta Testing for Individuals

What if my Lucira test is invalid?

If all the lights on the Lucira test cartridge turn on, it means your test was invalid. This can be caused by a variety of issues, including moving the device while the test was running, putting the batteries in too early, storing the test at an extreme temperature, as well as other issues.

Lucira may offer to replace invalid tests, so we recommend reaching out to them directly. We are a reseller of this product and want to ensure that you receive the proper support needed to resolve this issue.

Lucira Customer Support can be reached at:

1-888-582-4724 M-F 6:00am-8:00pm PT and 

S-S 6:00am-3:00pm PT

Or, directly contact them:

https://www.lucirahealth.com/contact-us/